Hits, Features, and other tough sells
Friday, August 8th, 2008Earlier this week, FunnyOrDie — the comedy site affiliated with Will Ferrell, and which has offices in Los Angeles — released a new parody video of Paris Hilton in a spoof political campaign ad. Apparently, it was a big hit — the company said today that it has received over 6.2 million views of the video, providing traffic it calls “the highest level in the company’s history.”
Aside from the video, what struck me about the release is the way it highlights the problem of “hits” businesses — businesses which are reliant on hits to drive revenues. Until the Paris Hilton video, the biggest hit that FunnyOrDie had was the very first video it released–”The Landlord.” The issue, of course, is that unless you’ve got a way to generate a consistent number of hits for these stand-alone videos, is it’s tough to get users coming back to your site (which makes it tough to generate enough traffic to be of interest to advertisers, which means it’s tough to generate meaningful revenue.)
It’s the same issue toy companies have — if you don’t have something new every season, your revenues go up and down like a yo-yo. It’s also the same issue a lot of stand-alone, Web 2.0 web sites have — if your traffic is driven by some “cool feature” but aren’t long term winners, or you aren’t constantly creating “cool new features” which people want to use, it’s not going to help in the long run if they don’t monetize in some way.
While having a hit may be well and good, the hard part — at least in the high tech startup world — is being hits driven means investors are a lot more leery of making investments and providing you capital; it means you aren’t going to be able to scale your company; and it’s tough to generate consistent revenues.
How are people trying to avoid the one-hit-wonder problem? On the content side, you’ll notice many content producers focusing on a consistent, regular product — i.e. video podcasts, which tend to attract a long term audience instead of a transitory one, or a linked series where each video is connected to the other. On the Web side, that’s the crux of the idea behind a “platform” — something which has some base functionality where you (or third parties) can continue to add enhancements and new features, rather than being just a “cool feature.” It’s also key that your new Internet service isn’t just “twitter + some cool feature” or “youtube + some cool feature” — it’s important that you’re a base service which you can continue adding significant useful features to and has value independent of just having the latest trendy feature.
Why do I even bother mentioning the hit/feature problem? I seem to run into lots of both “hits” and “incremental feature” businesses, and when you ask them “what’s next beyond this feature” they rarely have an answer. Investors I speak to tell me the same thing.





